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March 2018
Welcome

Welcome to our newsletter update on the Integrated Safety Response (ISR) pilot. In this update you’ll find the following:

Evaluation to inform next-step decisions

In our last newsletter, we reported on the positive findings of the independent evaluation of the first year of operation of the pilot. In sum, the collective evidence of that evaluation supported the view that under ISR, adult victims and children are better protected and safer, perpetrators are better supported to stop their violence behaviour, and families and whÄnau, and those from diverse backgrounds, are supported to live in non-violent homes. Two-thirds of predominant aggressors either had no further reported family harm episodes or subsequent episodes were less frequent and/or less serious than those in the six months prior.

Because the pilot only operated for one year, there was insufficient information from which to make a decision about national rollout of all or some components of ISR. This next phase of the pilot, which includes additional funding for family violence services, will build on our understanding of the outcomes for families and whÄnau. The evaluation will inform decisions by Ministers about next steps. The multi-agency team is leading the evaluation. Refer to the .

Training resources well under way

Development of the ISR training resources is well under way with a series of elearning modules and the Performance Support tool taking shape. Key features include:

  • An updated ISR training brand (pictured below). The new branding is based on the Family Violence, Sexual Violence and Violence within WhÄnau: Workforce Capability Framework (June 2017) branding, as ISR fits within this framework.
  • Personal safety and well-being image
  • Some initial elearning modules are being built and the Performance Support Tool prototype is now working.
  • elearning modules screenshot ISR process support tool screenshot
  • An ISR Learning Management System for the next 18 months is being decided on. This will allow ISR staff to access the elearning and track their progress.
  • The multi-agency team (MAT) has been updated, and are really happy with the overall ISR training approach.
  • The Police web team has been testing and advising on functionality of the Performance Support Tool and how the training resources will be accessed via the ISR page on the Police website.

The focus for the next month is getting the first draft of all the elearning modules completed and gathering and populating content to the ISR Support Tool. Meetings will take place with the Specialist Practice Leaders in Waikato and Christchurch to get their input on work completed so far, co-design a series of ISR workshops and start discussing implementation. The training team will also continue to connect with ISR leaders and partners to get their feedback and input.

Christchurch update

Oranga Tamariki’s Executive team visited in December. They observed the SAM table in action and met with the Oranga Tamariki ISR Team and ISR Director. The feedback was positive in relation to the SAM table function and the work of the Oranga Tamariki team alongside other multi-agency partners. The visit also provided an opportunity for the Executive Team to consider future opportunities ahead of any potential national roll-out.

ISR Sector training took place during December and January. Again, participant feedback was positive in terms of consistent messaging and clear direction on both the purpose of the pilot and the positions funded under ISR. This was also an opportunity to take a partnered approach by obtaining feedback and input from the providers on the proposed ISR training package which will support consistent learning across the sector.

Alloena TaieOur new Specialist Practice Leader is Alloena Taie (pictured right), who comes to us with cross-sector experience. Alloena works in one of our Kaupapa MÄori service providers - Te Puna Oranga. This is a newly-established position and is fundamental to achieving true partnerships with our NGO sector. Alloena’s role is to support and develop cross-sector practice and collaboration.

December was an opportunity for our multi-agency partners to engage with our families and help make their Christmas a little bit brighter. It was also an opportunity to talk about preventing family harm during the Christmas period. The Police Family Protection Team, along with partner agencies, delivered food hampers and toys to 20 of our most vulnerable families. Two of our ISR team dressed up and joined agencies to spread some cheer and hand out donated gifts to children who were in hospital, a number of whom have been exposed to family harm. sponsored a Christmas party for the Cholmondeley Children’s home. Youth workers, alongside Police and the ISR Director played games, cooked a BBQ and played dress-up with 10 vulnerable children, a number of whom were on current ISR plans. A visit from a very special guest bearing gifts for each child topped off the party.

December 2017 event photos

A good news story from one of our NGO partners who work with children

Approximately two years ago, Barnardos attempted engagement with a family with no success. The family make-up is a mother with her three children, her partner, and a child they have had together. The children are aged from two to six-years-old. Several other agencies have attempted to work with the family, but have met with resistance. Family harm continued in the home and Oranga Tamariki had become involved. In August 2017, Barnardos was tasked from ISR to engage with the family. There was a great deal of reluctance from the family to allow a home visit to discuss family harm and the wider situation - in order to start a dialogue around how support could be offered. It appeared there was some shame around acknowledging there was violence in their home. Eventually, a home visit was arranged, although there was still an unwillingness to have a transparent discussion around what was going on for the family. An offer of safety planning sessions with the two older children seemed to be a very confronting thought for the family and there were to be no conversations with the children without their mother present. A brief targeted piece of work with the parents around some parenting strategies and communication tools was also offered. A letter was sent to the parents outlining the support offered and then a follow-up phone call took place two weeks later. After a lot of thinking time, the parents agreed to safety planning with the children. The safety planning has taken place which has allowed Barnardos to begin hearing the voice of the children.

Since then, there’s been a positive progression:

  • Agreement to parenting sessions. They identified and acknowledged they need help to manage the behaviour of their children due to observed behaviours.
  • While the dad only took part in two of the three sessions, as he struggled to engage with the material used, he still demonstrated a readiness to change and they have learned about parenting styles.
  • Dialogue about the causes of the children’s behaviour which will lead on to the impact family harm has on children.
  • While discussion occurred around the struggle they have with their children, both parents have been able to identify strengths in their children.
  • Mum has opted to work more intensively with Barnardos around positive parenting strategies, general emotional and physical support to encourage her overall wellbeing.
  • The children have participated and are aware of how to keep themselves safe.
Waikato update

Social Development Minister, Hon Carmel Sepuloni, visited on 8 February. Her visit was positive and well attended by our NGO and government agency partners. She was interested to hear from all partners about how the pilot is going. The Minister also met with the Intensive Case Management Team (ICM) and was impressed with the number of agencies collaborating to ensure our whÄnau are safe.

Our Strategic Planning day on 16 February was well attended with more than 70 attendees from our NGOs and key agencies. The day was guided by the following planning principles: “Locally Driven… We All have A Voice… WhÄnau Centricâ€.

collaboration flow

Attendees used small focus groups to discuss and make notes on the following questions in the context of what’s being done well; what could be done better; and new opportunities:

  • What does ISR success look like for you and your community?
  • What barriers do you see to the success of ISR?
  • Given the changes in the ISR crisis response model here in the Waikato, what changes have you seen in agencies’ practice and deployment? What more change would you like to see?
  • How would you like to see the co-design of the strategic plan proceed?
  • What do you see as next steps for Waikato ISR?
  • What do you want to see in workforce capability development?
  • What does ISR success look like for you and your community?

photo of attendees at Strategic Planning day

Attendees at Strategic Planning day

Following the Stratgic Planning Day, next steps include: collating the feedback into one document; having an independently facilitated hui for feedback from some client groups; and pulling together a small working group made up of partner agencies to formulate a plan and socialise it with the wider ISR whÄnau for approval.

On 21 February, we hosted Emilia Lahti on her journey of bringing further awareness around family harm. Fifteen people from as far away as Te Kuiti engaged with Emilia and her team at ISR and we discussed passion, gratitude, the intensity of family harm work and the positive support systems in place to support workers engaging in our communities. It was an inspiring evening as we heard about the journeys we had all experienced in our lives and work around whÄnau safety.

SISU not silence poster

group meeting - bringing awareness aroudn Family Harm

Rolinda Karapu has joined us as our Specialist Practice Leader (SPL) from Waikato Women’s Refuge Te Whakaruruhau. The SPL role has been pivotal in ensuring the voices of the community and whÄnau are drivers in the ISR multi-agency response. Rolinda is known across the family violence sector and has worked with victims of violence, perpetrators of violence and whÄnau. She brings with her experience of working in the sector; an understanding of the experiences of whÄnau; and our NGO partner agencies who are working with whÄnau at the grassroots level. Although this is a relatively new position, Rolinda has contributed to a number of ISR management initiatives such as:

  • Building and facilitating NGO participation at all levels of ISR.
  • Supporting our NGO partners’ capability to align with the ISR pilot through training around whÄnau-centred practice
  • Initiating small manageable projects that explore different ways agencies can work together to have better outcomes for whÄnau. At the moment we have the Police family harm team (FHT) initiative where every Tuesday morning a meeting is held between the Police FHT, independent Victim Specialist, Perpetrator Outreach Service and WhÄnau Support Workers. The teams come with cases they are having difficulty with e.g. engagement with the whÄnau; they discuss strategies to increase engagement such as joint visits.
  • We are currently working with DHB mental health and AOD services to again see how we can align our workforce to provide essential services and support to whÄnau.
  • Finally, Rolinda will be meeting with Oranga Tamariki practice leaders to discuss how we can work closely together to achieve good outcomes.

A good news story involving an Independent Victim Specialist (IVS)

D and H have been in a relationship for a number of years. H has a history of child sexual offending and a long history of seriously harming women in intimate partner relationships. He assaulted D and her adult son and the case was considered at the ICM table. Both D and H had a history of not engaging with agencies. D’s teenage daughter from a previous relationship was living with state appointed carers and had very little contact due to the violence between her mum and H. Even with all of this happening, D still wanted to continue the relationship with H as she believed he wanted to change and was led to believe H depended on her to help him change. After engaging and working with an IVS, D now doesn’t want the relationship. She has a protection order in place; has completed counselling for the trauma she experienced from the violence and now has regular contact with her daughter. D has not had contact with H since he was released from prison and has stated she is a lot happier and her relationships with her children have improved. She told the IVS this was the safest she has been for a long time.

Case Management System

It’s been a busy start to the year with enhancements continuing on the Case Management System (CMS). The new access levels have been successfully implemented, although a few small issues arose with the changes and these are currently being addressed. The new changes have allowed Plan Leads the ability to now close plans.

Thanks to all CMS users for your patience and apologies for any inconvenience when the CMS was unavailable recently. These incidents are treated very seriously and your feedback is appreciated when any issue arises with logging into and updating CMS. If at any stage you are having issues with accessing CMS or are presented with an error message, please let us know immediately so we can have Intergen investigate. Send an email to ISR.Management.Services@police.govt.nz with the details of the issue and a screenshot of the error message.

Contributions, questions or feedback

We will look to produce the next newsletter at the end of April 2018. If you have any contributions, questions or feedback, please email ISR@police.govt.nz.

Contact:

isr@police.govt.nz

Integrated Safety Response logo