°Ù´ºÁ´

Having trouble viewing this email? .
June 2018
Welcome

Welcome to our newsletter update on the Integrated Safety Response (ISR) pilot. In this update you’ll find the following:

Refresh of ISR on-a-page

The pilot has changed following the independent evaluation, the increase in Government funding for non-government specialist service providers, quality assurance exercises, and stronger local ownership. It is also nearing the end of its second year of operation in the wider Christchurch area and Waikato District.

It’s timely to refresh our one-page summary to reflect these changes. Of course, ISR as depicted in this one-page does not capture the true picture. Essential to making a difference for victims of family violence is the collaborative work of our communities to support victims and families to be safe from family harm.

Core features remain, most with enhancements:

  • Intake from °Ù´ºÁ´ and Corrections
  • Daily Safety Assessment Meeting (now 7 days a week)
  • Weekly Intensive Case Management meetings for high risk cases
  • Secure multi-agency case management system – enhancements are ongoing
  • Dedicated backbone staff – Director, Operations Manager, Coordinators, Administrators, and Specialist Practice Lead (new)
  • Specialist services – Independent Victim Specialist (more resources), Perpetrator Outreach Service (more resources), WhÄnau Support Workers (new), non-mandated perpetrator programmes (new), engagement and follow up to low risk clients (more resources), and increased investment in kaupapa MÄori services. Of the $22.39 funding provided to extend the pilot for two years in the two sites, 68% of the funding is for direct purchased NGO specialist family violence services. This adds up to 60-70 additional NGO specialist family violence FTE to match demand (approximately 33% of services procured in Christchurch are for kaupapa MÄori services, and 73% of services procured in Waikato are for kaupapa MÄori services)
  • Workforce capability and development – a new training programme
  • Local governance and national support
  • Devolved commissioning of specialist family violence services, outcomes based contracts, and collaborative/virtual team operating model.

The pilot will continue to change and improve as we learn from its local delivery and adapt.

Feel free to download and use this poster for your work areas.

Collaborating to make a difference – local voices

The following quotes from partner agencies in Christchurch reinforce the power of ISR’s strength in numbers:

“Information is more easily and willingly shared across services, enabling more positive outcomes for clients. Having access to up-to-date, relevant information to inform our work has been useful. This has allowed us to be more prepared for client meetings and have better insight into our clients’ needs and a better understanding of their situations. This is apparent at ICM meetings and also in daily working practices.â€

“With regard to Plan Lead, collaboration with others involved in the Plan has and continues to ensure that the needs of children are considered and met. This is largely due to people sharing information of concern through a whanau-centred/risk assessment lensâ€.
Lois Herbert – CEO, Battered Woman’s Trust

“Historically for He Waka Tapu (HWT) we have provided family violence services for over 20 years and at times this has been a very lonely position. Family violence was under funded and was seen by many as too hard workâ€.

ISR has put family violence at the forefront of individuals’ thinking and being a part of this, working collaboratively, has given HWT a strength in how we work together with other organisations. Working collaboratively allows tangata whaiora to have the right service in at the right time for them, it allows services to have strengths in areas they may not have had in the past. ISR communication from our perspective is exceptional, we work together and we all have the same focus “Wellbeing for the whanau†“Free from Family Harmâ€.
Jackie Burrow – Interim CEO, He Waka Tapu

Collaborating to make a difference – whÄnau-centred practice

Both pilot sites are working with partners to develop a whÄnau-centred practice to respond to family harm. Rolinda Karapu, Specialist Practice Lead in the Waikato site, prepared this item about what whÄnau-centred practice means.

A 2015 Te Puni Kokiri report Understanding whÄnau-centred approaches found that “placing whÄnau at the centre of service design and delivery not only empowers whÄnau to realise their own solutions; but also demands greater accessibility, integration and coordination amongst servicesâ€. The terms WhÄnau Ora and WhÄnau-centred refer to an approach that is culturally grounded, holistic, focused on improving the wellbeing of whÄnau and addressing individual needs within a whÄnau context (p.9). This report provides evidence that whÄnau-centred approaches are a powerful catalyst for creating positive change for whÄnau.

This model of working focuses on the needs and strengths of the whÄnau and, if applied correctly, can unleash the potential within whÄnau to be the best they can be, achieving their goals and aspirations, and oriented towards a productive and constructive future built on whÄnau skills and strengths.

Five critical elements to a whÄnau centred model of delivery and practice are:

  1. Effective relationships – establishing relationships that benefit whÄnau
  2. WhÄnau rangatiratanga – building whÄnau capability to support whÄnau self-management, independence and autonomy
  3. Capable workforce – growing a culturally competent and technically skilled workforce able to adopt a holistic approach to supporting whÄnau aspirations
  4. WhÄnau-centred services and programmes – whÄnau needs and aspirations at the centre with services that are integrated and accessible
  5. Supportive environments – funding, contracting and policy arrangements, as well as effective leadership from government and iwi to support whÄnau aspirations.

When exploring a whÄnau-centred model of practice within a family violence context, a number of points need to be considered. WhÄnau centred practice does not only refer to the composition of the whÄnau i.e. mum, dad and tamariki. WhÄnau in this instance can be mum and the children, a whÄnau centred practice will ensure that mum and the children’s safety and voice is at the centre of everything that’s done.

In practice, this will look like and sound like:

‘How can I help support you and your whÄnau’?
‘What do I need to do to help keep you safe’?

This initial korero will be the basis of the whÄnau plan and engagement. As mentioned above, establishing relationships that benefit whÄnau is one of the critical elements of a whÄnau centred model of practice. She (mum) may add people into the whÄnau plan as she feels safer and affairs are more stable. Additional people could be her partner (offender) – this is likely to happen if they share children and/or they both still want the relationship - or it could be her or his wider whÄnau members.

Having a capable workforce will ensure that risk is reduced, whÄnau safety is increased while supporting whÄnau to achieve their goals, dreams and aspirations (moemoea).

Making a difference case studies

The following story comes from one of Christchurch’s Kaupapa MÄori Service Providers who accessed the Flexi-Fund to support a victim and her tamariki:

Through the ISR Flexi-Fund application process we were able to help obtain finance for our client and her tamariki to enact the final part of her safety plan by assisting her to fully relocate from Christchurch to Auckland.

L and her tamariki were able to move closer to whÄnau prior to her ex partner’s release from prison. L’s mum had recently passed and she had been her primary support. The violence L suffered was chronic, with honeymoon periods post each release from prison followed by episodes of violence. A cycle from which, until now, she could not escape.

Her mum’s whÄnau live in the North Island and respite care had been funded during Christmas to reconnect L with her whÄnau, marae and supports following her mum’s passing.

WINZ was able to finance the travel for L and the children to Auckland but were unable to fund the moving truck costs for their belongings. Under the ISR Flexi-Fund we were able to meet this cost. L and her tamariki have now settled in Auckland and she has secured work.

L and the children have provided feedback to the NGO provider on the ISR multi-agency support they received. These are L’s words (edited): “we are so, so happy as we were thinking we would have had to sell our belongings to be able to move … please tell the ISR thank you guys so much, you don’t know how much this means to me and the kids. For so long I have been trying to get employment and I cannot believe everything is falling into place. We are very much looking forward to moving and having a fresh start near whÄnau.â€

The following story comes from Waikato and demonstrates real time opportunities to support families.

We have a high-risk couple who were recently discussed in the Intensive Case Management (ICM) meeting (late April).

This couple have been together for 5 years with the offender presenting as unstable due to mental health and drug history. The offender is extremely controlling of the victim and IVS have had difficulty trying to engage with the victim without the presence of the offender.

The IVS allocated has previously attempted a home visit and was chased down the street by the offender. There are no orders preventing the couple from being in contact, however IVS was adamant that if given the chance, she would be able to engage with the victim without the offender being there.

One afternoon (a day after the ICM meeting), both parties had a verbal and physical altercation outside our ISR office. Our Police Family Harm team ran outside to investigate and found both parties. Police identified the offender’s controlling behaviour and separated both parties. The offender has become aggressive which led to his arrest. The victim left the scene and contacted IVS straight away.

IVS picked the victim up, assisted her with buying clothing and a new cell phone and took her to her father’s address.

The location of our ISR office, the co-location of the Police Family Harm Team, and the persistence of the IVS worker shows what can be done when everything aligns. The original plan was for the Police Family Harm Team to visit – the plan played out, just not in the order we thought. Great work by everyone involved so far, however ongoing and intensive work still needs to be done.

The following feedback was provided to Waikato ISR from Lauren Cowgill, Network Coordinator, Hauraki Family Violence Intervention Network

I just wanted to put in writing the feedback I had about ISR from members of the community. To give context, I work with volunteers in the community on Family Violence Primary Prevention campaigns and following a question around what happens to people after the police have been called, I have started incorporating a description of the ISR process into the training I provide. On multiple occasions people have fed back to me that having knowledge of the ISR system would increase the likelihood of them calling the police, or would increase their confidence and reduce any guilt around calling the police if they were to see or hear a family violence episode occurring. There seems to be a real appreciation for the fact that this system provides a mechanism whereby a call to the police triggers more meaningful support for the family involved that they would otherwise have expected.

I meant to say yesterday that I really appreciated the opportunity to attend the Operational Management Group meeting, again it was really useful to hear the discussions that are happening at that level and moving forward to be able to represent our collective in the future.

Filming for training resources

ISR training is coming along well, and the training resources (learning management system, e-learning, workshops, and tools/templates) are in their final stages of development for launch.

In the past few weeks we’ve been out filming leaders and practitioners from ISR sites and partner agencies, so we can include their ‘voice’ in the learning resources. We’ve also filmed examples of the SAM and ICM meetings, using fictitious cases, so these can be used to show people what to expect when they attend these meetings.

An image taken from the filming of a SAM in Christchurch.

An image taken from the filming of a SAM in Christchurch.

In June we’re holding two one-day training launch events - one in Christchurch (19 June) and one in Hamilton (26 June). These events will showcase some of the new resources and explain the rationale for the training approach. We’ll also have representatives there from Careerforce to explain how the ISR training links to the Diploma in Health and Wellbeing Level 5 (Family Violence, Sexual Violence and Violence within WhÄnau specialisation). We’re expecting about 100 people to attend each forum, primarily from partner agencies in each region.

New Police approach to family harm

Police’s new approach to family harm went live at 00hrs:00mins:01secs on Thursday, 24 May.

Acting Superintendent Bronwyn Marshall, Safer WhÄnau Business Change Manager, says the new approach is the biggest transformation of Police service delivery around family harm in more than a generation.

“Simply put, it’s all about new ways of thinking and working for many Police staff,†says Bronwyn.

“It involves new language, new mobile and desktop technology, new risk measures, and safety tools, all of which contribute to carrying out a quality family harm investigation at the scene - now known as a 5F.â€

“This change presents a fantastic opportunity to prevent and reduce family harm,†says Bronwyn.

“Our training and the use of the new tools and resources on a day-to-day basis will really make a difference for the families we’re called to help, and provide better quality information for our partner agencies and NGOs to support families experiencing harm.â€

The new approach is part of the wider Police Safer WhÄnau work programme which aims to reduce the harm families in New Zealand are experiencing, through transforming the Police response and partnering with iwi, community and other agencies to assist the most vulnerable and disadvantaged communities exposed to family harm. The kete image below highlights the four component parts of the Safer WhÄnau work programme.

Police Commissioner Mike Bush also dedicated his late May blog to the new approach.

Safer Whanau new approach

ISR well represented at Family Harm Expo

Ahead of Police’s new approach to family harm going live on 24 May, staff at Police National Headquarters in Wellington were given the opportunity to see some of the transformative work involved.

A ‘5F Expo’ pulled together much of the material used in district training for Police staff, with specialists present to talk about aspects of the change away from a 1D domestic incident to the new 5F Family Harm investigation.

Ben Sluyter from Waikato ISR and Leanne McSkimming from Christchurch ISR were on hand to showcase ISR.

Other displays included an overview of the need for change, examples of initiatives such as Video Victim Statements, the WhÄngaia NgÄ PÄ Harakeke pilots, and the changes to Family Harm training at The Royal °Ù´ºÁ´ College.

The change to Police Practice was displayed throughout the meeting rooms, which included displays on the dynamics of family harm, MÄori and family harm, new terminology for investigations, the family harm graduated response model, investigative practice and the Mobility/OnDuty technology solution.

Around 400 staff members from PNHQ, ICT and Wellington District visited, keeping the experts busy until late afternoon. The following day a forum was held for around 50 representatives from partner agencies and NGOs.

Christchurch ISR Director Leanne McSkimming with Minister of Police Hon Stuart Nash who visited the Expo.

Christchurch ISR Director Leanne McSkimming with Minister of Police Hon Stuart Nash who visited the Expo.

The Family Harm ‘Expo’ team.

The Family Harm ‘Expo’ team.
Improvements to the case management system

The introduction of the new Police approach to Family Harm went live on Thursday 24 May. There’s been a lot of work to ensure a seamless transition where all Family Harm episodes will be uploaded into CMS in real time. This new process reduces the need for manual entry of episodes, and a daily list has been created to capture this information.

The CMS Enhancement Sprint Cycle has been working well and changes have been implemented to help improve the database. The focus for the next few months will be changes to the interventions (i.e. support services) process, which have been socialised with the sector.

Another key area for the team is the performance and stability of the database. This will be worked on alongside the support services changes.

As part of our new training programme, the new e-Learning CMS modules are in the final stages of completion and will be going live in mid-June 2018. These modules will allow users to log in and complete online training for CMS. This training includes demonstrations of how to navigate through the database.

ISR Evaluation Update

The first phase of the evaluation of ISR was completed in August 2017 and focused on whether the model was implemented as intended, what was working well, what areas needed improvement and any emerging evidence of effectiveness. The findings were largely positive with evidence of improved efficiencies in many of ISR’s core aims, but also pointed to some areas for improvement particularly around sufficient resourcing of those responsible for delivery of the ISR.

Through budget 2017, additional investment was provided to extend the pilot for a further two years in the two sites.  Much of the additional funding is to ensure the pilot is better resourced to function as intended (i.e. around two-thirds of the funding is allocated to provision of specialist family violence services in the community).

ISR evaluation - Phase II – Why more evaluation?

Further evaluation is now needed to inform decisions on the future of ISR. The ISR is now just over halfway through its full three-year pilot period and decisions on the future of the pilot will be made in the second half of this year. Further evaluation is needed to inform these decisions and most critical will be information on outcomes achieved by ISR now it is better resourced.

If the decision is made to continue and/or expand the pilot, further information will be needed on what are the key components of ISR to be transferred, and what contexts are suitable for an ISR type model. It will also be important to explore whether issues raised in the first evaluation have been addressed (e.g. more clarity around its aims and scope, if a true partnership has developed between NGO and government sectors, if it is responsive to individual MÄori and whÄnau and more generally delivering whÄnau-centred practice).

What will the next evaluation involve?

A design of the Phase II evaluation is currently underway and will be assessed by an ethics committee hosted by Ministry of Social Development in mid-June. The Phase II evaluation will likely include a number of inter-related projects:

  • A comparison of repeat family harm episodes (frequency and severity) in ISR sites compared to a matched control group
  • A 12-week case review of a sample of ISR cases to capture qualitative data on who goes through ISR, and who receives what type of support and services
  • Case studies involving up to 16 families and whÄnau (at least half with be MÄori). This will involve interviews with providers, individuals, family members and whÄnau members
  • An online survey of key stakeholders to gauge progress made since the last evaluation
  • A hui of NGOs involved in delivery and responding to ISR
  • Further fieldwork (later in the year) exploring ways ISR could be further improved
  • Kaupapa MÄori structural analysis to investigate the role of MÄori in ISR, and qualitative interviews with whÄnau units.

We will be seeking community input and help on a number of these activities.

  • First up will be the 12-week case review of a sample of around 100 ISR cases. This will be conducted through May and July. We will start by retrieving information captured in CMS including those in case notes and will then need help to fill in the gaps to enable us to present a complete picture of what happens to ISR families and whÄnau. All information collected will be kept confidential and when presenting any results this will be done in a way so it’s not possible to identify any individual, family or whÄnau.
  • Towards the end of July we may also contact some providers to help us recruit family and whÄnau members for the case studies.
  • At some stage between now and the end of the year we will also be contacting representatives from all agencies and community providers to gain your views on how ISR is progressing. 

In starting the case review, one of the team has noticed the detailed case notes on types of support services provided. This quality work is so valuable for informing the evaluation. We appreciate how busy you are and the effort that partners have put into recording notes. Thank you.

For more information or any questions please contact:
Dr Elaine Mossman (Independent evaluator): elaine@elainemossman.nz
Adrienne Everest, Multi-Agency Team, Adrienne.Everest@justice.govt.nz

Contributions, questions or feedback

We will look to produce the next newsletter around July/August 2018. If you have any contributions, questions or feedback, please email ISR@police.govt.nz.

Contact:

isr@police.govt.nz

Integrated Safety Response logo