�ٴ�� - Victims of crime

Who operates 111 in New Zealand?

webadmin — Thu, 27 Mar 2025 03:42:19 +0000

111 is operated by Spark and regulated by the Ministry of Business, Innovation & Employment.
Police, FENZ and Ambulance Services are consumers of the 111 Service operated by Spark.

More information about the 111 Service can be accessed on the New Zealand Government and Ministry of Business, Innovation & Employment websites.

Audience:

Victims of crime

How do I update my address in Police records?

webadmin — Fri, 11 Apr 2014 03:13:55 +0000

If you have changed your address or other contact details since your firearms licence was issued, you are required by law to let us know. Visit our "Managing my firearms and requirements" page.

To update your address for infringement notices (tickets), car registration notifications or your driver licence, use the NZ Transport Agency Transaction Centre.

If you are on the Victim Notification Register, update your details with the Department of Corrections.

If you need to update your address for any other reason, please visit your local police station.

Audience:

People paying tickets/infringements

Victims of crime

What are the rules around taking photos or filming in a public place?

kfbb93 — Mon, 03 May 2010 16:27:40 +0000

It is generally lawful to take photographs of people in public places without their consent. However, you must not film or take photos of people if they are in a place where they can expect privacy (such as a public changing area or toilet) and that person:

is naked, in underclothes, showering, toileting etc
is unaware of being filmed or photographed
has not given consent to be filmed or photographed.

You should not take photos of people if:

they are in a place where they would expect reasonable privacy and publication would be highly offensive to an objective and reasonable person
it has potential to stop other people's use and enjoyment of the same place
you have no legitimate reason for taking the film or photos.

However, you can take and/or publish photos or film of people where there is no expectation of privacy, such as a beach, shopping mall, park or other public place.

Audience:

Victims of crime

I have lost my file/event number for a crime I reported. What should I do?

webadmin — Mon, 03 May 2010 16:27:37 +0000

If you reported lost property or intentional property damage using our online reporting service please call us on 105 or visit the police station where you first made the report.

Audience:

Victims of crime

My ex has taken things from our place that didn't belong to them. What can I do?

webadmin — Mon, 03 May 2010 16:27:34 +0000

This is a complex area of law depending on, for example, how long you've been together. It's best to seek advice from:

a Community Law Centre;
your nearest Family Court; or
your legal representative.

If Family Court proceedings are under way, your partner cannot remove items from the property without agreement. If that happens, contact your legal representative for advice.

If you feel that you or anyone else is in danger during a dispute over property, you should call the police on 111.

Audience:

Victims of crime

Someone I know 'borrowed' an item of property and won't give it back. What can I do?

webadmin — Mon, 03 May 2010 16:27:34 +0000

Taking an item becomes 'theft' if the person who took it:

knew that the item belonged to another person and
has no intention of returning the item to its rightful owner.

A 'dispute' is not necessarily a theft. If you are able to contact the person who took the property, you should try and resolve the issue between you.

After that you can take your case to the Disputes Tribunal.

You may be able to get free advice from a Community Law Centre.

If you believe you were the victim of theft, make a complaint at your local police station.

Note: To recover stolen property, you must be able to prove you owned it in the first place.

Audience:

Victims of crime

When should I call 111?

webadmin — Mon, 03 May 2010 16:27:31 +0000

111 is the number for emergencies. Call 111 and ask for Police when:

Someone is badly injured or in danger;
There's a serious risk to life or property;
A crime is being committed and the offenders are still there or have just left;
You've come across a major public inconvenience, like trees blocking a road;
It's happening now or has just happened.

If you can't decide whether it's a real emergency and you're still worried, call 111 and ask. We'll help you work out what to do.

Audience:

Concerned neighbours/friends/relatives

Victims of crime

I am, or someone I know is, a victim of domestic/family violence. What should I do?

webadmin — Mon, 03 May 2010 16:27:25 +0000

Family violence is a crime and the police take it seriously. If you, or someone you know, is in immediate danger please call us on 111.

If you are the victim (and not in immediate danger), and would like to make a complaint against the person abusing you and/or your children, call us on 105 or visit your local police station. An officer will talk to you about all the options available to you.

If for whatever reason you do not want to speak to Police directly, contact the organisation Crime Stoppers on 0800 555 111 or use the secure online form on the Crime Stoppers website. It’s completely anonymous, no one will know it was you who passed on the information.

If you are not ready to make a complaint, there are people and organisations ready to help and support you. Visit the It's Not OK or Women's Refuge websites, or call the 0800 Family Violence Information Line (0800 456 450).

Ensure a family member or close friend knows about the abuse so you have support and assistance.

More advice for victims and their supporters:

Audience:

Victims of crime

Concerned neighbours/friends/relatives

I was a victim of a crime while I was visiting New Zealand. What do I do?

webadmin — Mon, 03 May 2010 16:27:25 +0000

Make a complaint at your local police station. Take any information and documentation which may be relevant. Local officers will liaise with the Intepol office in that country. Complaints meeting certain criteria will be forwarded via Interpol to �ٴ�� for investigation.

Audience:

Victims of crime

While visiting New Zealand I reported a crime/lost property to a police station. How do I find out what happened?

webadmin — Mon, 03 May 2010 16:27:25 +0000

Call us on 105 and be ready to quote any reference numbers you were given when you made the report. If you are based overseas, please check the 105 Information page for calling 105.

On initial reporting however ensure that you provide as many contact details as possible including email address, cell phone, Facebook and other social media account names. This is especially important if you are planning further international travel away from your normal place of residence. This will allow �ٴ�� to keep you informed or to contact you about any significant event relating to your report.

Audience:

Victims of crime

�ٴ��� - Victims of crime

Who operates 111 in New Zealand?

How do I update my address in Police records?

What are the rules around taking photos or filming in a public place?

I have lost my file/event number for a crime I reported. What should I do?

My ex has taken things from our place that didn't belong to them. What can I do?

Someone I know 'borrowed' an item of property and won't give it back. What can I do?

When should I call 111?

I am, or someone I know is, a victim of domestic/family violence. What should I do?

I was a victim of a crime while I was visiting New Zealand. What do I do?

While visiting New Zealand I reported a crime/lost property to a police station. How do I find out what happened?

�ٴ�� - Victims of crime