Call 111 and ask for Police when:
- people are injured or in danger; or
- there is a serious, immediate, or imminent risk to life or property; or
- a crime is being or has just been committed and the offenders are still at the scene or have just left.
If you can’t decide if it’s a real emergency and you’re still worried, call 111 and ask the operator. They will help you work out what to do.
Reporting options for non-emergency situations are available via the Police Non-Emergency service.
Alternative Police contacts for non-emergency situations can be accessed on the Police website.
Who operates 111?
- 111 is operated by and regulated by the Ministry of Business, Innovation & Employment.
- Police, FENZ and Ambulance Services are consumers of the 111 Service operated by Spark.
More information about the 111 Service can be accessed on the and websites.
Mobile cellular network callers
- For calls made to 111 on a mobile cellular network, Police Emergency receives Emergency Caller Location Information (ECLI).
To access more detailed information about ECLI please refer to the .